+1.415.448.SOSF (7673)
info@sosfbiketours.com
370 Linden Street
Spring & Summer Hours: 9am-7pm

FAQs

Click on any question to jump to the answer

So, what’s different about SoSF?
Where do your tours start?
Are the tours hilly?
Do any of your tours go over the Golden Gate Bridge?
Is it safe to ride the Streets of San Francisco?
Do I tip the guide?
What’s the minimum number of people that you will take on a tour?
What kinds of bikes do you provide?
Do you rent bikes?
What is your cancellation policy?
But wait, what if it’s raining? Can I get a refund?
What should I wear?
Should I bring water or do you provide it?
How fit should I be?
Can kids come on a tour?
Do you have equipment or trailers to carry infants or small children?
Where should I eat/drink before and after the tour?
What’s the difference between the Classic and Bay Roller tours?

So, what’s different about SoSF?
– As long-time San Francisco residents, we have explored every nook and cranny of this amazing city. We bring you to places that you might not have otherwise found on your own.
– Because of our years of experience working in the active travel industry, we offer a personalized level of service that you will not find elsewhere.

Where do your tours start?
Our tours start and finish at our location in Hayes Valley. See our Location page for a map, and information about getting there.

Do any of your tours go over the Golden Gate Bridge?
Our tours do not go over the bridge. It is a lovely ride, but very easy to do on one’s own. Our tours focus on the the city itself, its history, culture, and neighborhoods. If you’d like to ride over the bridge, we recommend taking one of our tours, then renting a bike from us (at a 50% discount) and riding over the bridge on your own. By taking a tour, you’ll become very comfortable riding in SF, and you’ll have no problems at all navigating to and over the bridge.

Are the tours hilly?
We have created routes which navigate around rather than over San Francisco’s infamous hills. As a result, the terrain is very gentle. See our Tours page for more details.

Is it safe to ride the Streets of San Francisco?
We take safety very seriously. Our tours take you on San Francisco’s safest bike lanes, bike routes, and quiet streets. We provide safety instructions before each tour. Helmets are mandatory.

Do I tip the guide?
Yes! Our guides love what they do, but rent in this city is expensive :). Tipping is customary in the U.S. service industry and is an important component of guides’ compensation. The tip amount is at your discretion, but as a rough guide, consider giving 10-15%.

What’s the minimum number of people that you will take on a tour?
To make it feasible on our end, we require a minimum of 2 people on a tour. If you are unable to book a tour as a single person, it’s because we haven’t met our 2-person minimum yet. Please contact us in this situation – we’ll do all we can to make it work.

What kinds of bikes do you provide?
All of our bikes are designed specifically for city riding. We have a beautiful mixed fleet of Globe Daily 2’s, Public Bikes, Linus Bikes, and Breezers. Our bikes are comfortable AND classy.

Do you rent bikes?
We provide a bike for you for your bike tour, but if you’d like to explore on your own as well, you can rent bikes from our sister company, CityRide Bike Rentals. We share our space at 370B Linden St with CityRide. Please visit CityRide’s web site for more info on bike rentals and to reserve your bike.

What is your cancellation policy?
Your payment is fully refundable if you cancel at least 48 hours (2 days) in advance. Your payment is not refundable if you cancel less than 48 hours (2 days) in advance.

But wait, what if it’s raining? Can I get a refund?
Yes, if it’s raining an hour before your tour is scheduled, and you don’t want to ride in the rain, we’ll happily give you a full refund.

What should I wear?
Our tours are casual, so please wear comfortable clothing and shoes.  Be sure to check the weather and bring layers (i.e. jacket, fleece, sweater). We provide helmets, or you can choose to bring your own.

Should I bring water or do you provide it?
Either! If you bring a water bottle, there’s a fountain nearby where you can refill. We sell disposable (recyclable) water bottles for $1 each and reusable cycling water bottles for $5 each.

How fit should I be?
For our “Heart of the City” tour (roughly 3 hours), you should be able to ride about 10 miles and ascend some gentle hills. For our 5-6 hour “7×7″ tour, you should be able to ride 17-18 miles with some “smaller” SF hills. Our pace is leisurely, and you certainly don’t need to be Lance Armstrong to enjoy our tours, but you should be comfortable doing moderate activity for a few hours. If you have any questions, just call or email us.

Can kids come on a tour?
Our tours are geared for people age 13 and up. If you have younger children and would like to go on a tour, please contact us about a private tour.
(Note: We currently do not have children’s bikes).

Do you have equipment or trailers to carry infants or small children?
Unfortunately, at the moment, we do not have equipment for infants or small children.

Where should I eat/drink before and after the tour?
Check our Before-&-After page for our favorite spots.

What’s the difference between the Classic and Bay Roller tours?
The Bay Roller explores the Northeastern part of San Francisco and has almost no overlap with the Heart of the City or original Classic tour. While the original Classic is focuses on the city’s interior neighborhoods, the Bay Roller mixes neighborhoods and the iconic Bay waterfront. The Bay Roller is 2-3 miles (3-4 kms) longer than the original. The Bay Roller is the only tour that goes into North Beach and has views from the Ghirardelli Square area. They complement each other nicely, so why not do both?


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